Metrics Matter

When shop owners talk about performance metrics, most focus on sales or car count. But there’s a number that tells a far more powerful story: Gross Profit per Hour (GPH). At Repair Shop of Tomorrow, we coach shops across the country to track and improve GPH because it’s one of the clearest indicators of true […]

If you’re only looking at how many hours your techs are billing, you’re missing a critical piece of the profitability puzzle. The Effective Labor Rate (ELR) reveals what you’re actually earning per hour—and if it’s off, your bottom line is suffering. At Repair Shop of Tomorrow, we help shop owners understand and improve this powerful

When it comes to running a successful auto repair business, everyone talks about car count and sales—but one KPI that often gets overlooked can be a real game-changer: Labor Hours Per Ticket (LHPT). At Repair Shop of Tomorrow, we’re all about helping shop owners work smarter, not harder—and LHPT is a key indicator of that

If you’re looking to grow your automotive repair business, there’s one KPI that you must be tracking closely: Average Repair Order (ARO). It’s more than just a number—it’s a window into your shop’s profitability, efficiency, and customer trust. At Repair Shop of Tomorrow, we help shop owners go beyond the basics, and ARO is one