Keith’s automotive journey began when he was 12 years old. His dad was a diesel Mechanic and taught him mechanical repair skills. He started repairing lawn mowers and small engines for his mowing business, his neighbors, family and friends. By the time he graduated high school he had rebuilt engines and carburetors. He continued his growth by Working at an Amoco station where he performed all kinds of […]
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Brent is a seasoned leader and entrepreneur who has spent nearly three decades helping people grow-first in sales and business and now through coaching. With a background spanning top-performing automotive sales, finance leadership, and ownership of a successful automotive service company, he brings real world wisdom and clarity to every conversation. Known for his honest,
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Shawn Gilfillan is a New Jersey-born entrepreneur, shop owner, and leadership coach committed to transforming automotive businesses and the lives of the owners who run them. Starting his career getting his hands dirty in local shops, Shawn worked his way from technician to multi-location owner—building Automotive Magic and Magic Lube & Rubber into respected, people-centered
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Shane Edwards is the President of I-70 Auto Service, a trusted and family-owned automotive repair center proudly serving the Kansas City community since 1976. Under Shane’s leadership, I-70 Auto Service has continued to grow its reputation as one of the most respected repair facilities in the Kansas City metro area—recognized by customers and fellow shop
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When shop owners talk about performance metrics, most focus on sales or car count. But there’s a number that tells a far more powerful story: Gross Profit per Hour (GPH). At Repair Shop of Tomorrow, we coach shops across the country to track and improve GPH because it’s one of the clearest indicators of true
If you’re only looking at how many hours your techs are billing, you’re missing a critical piece of the profitability puzzle. The Effective Labor Rate (ELR) reveals what you’re actually earning per hour—and if it’s off, your bottom line is suffering. At Repair Shop of Tomorrow, we help shop owners understand and improve this powerful
Why Effective Labor Rate (ELR) Is One of the Most Powerful KPIs in Your Shop Read More »
When it comes to running a successful auto repair business, everyone talks about car count and sales—but one KPI that often gets overlooked can be a real game-changer: Labor Hours Per Ticket (LHPT). At Repair Shop of Tomorrow, we’re all about helping shop owners work smarter, not harder—and LHPT is a key indicator of that
Why Labor Hours Per Ticket Is the Unsung Hero of Auto Repair Shop Profitability Read More »
If you’re looking to grow your automotive repair business, there’s one KPI that you must be tracking closely: Average Repair Order (ARO). It’s more than just a number—it’s a window into your shop’s profitability, efficiency, and customer trust. At Repair Shop of Tomorrow, we help shop owners go beyond the basics, and ARO is one
Why Average Repair Order (ARO) Is the Key to a Profitable Auto Repair Shop Read More »
