The program emphasizes critical aspects of achieving business excellence, such as company culture, customer experience, key performance indicators (KPIs), operational processes, and leadership development. Many are not working with a business coach or expert. The peer-to-peer discussions that follow each module foster practical knowledge sharing and create an environment where members can learn from each other's experiences and best practices.

One significant outcome is the member's knowing-doing gap in pursuing a very profitable process-driven business. This knowledge gap will help them realize that having an accountability partner and a great parts partner in NAPA is a winning combination.