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Customer Service Representative

To enroll in this learning track please purchase one of our programs or click on the link in your purchase confirmation email.


Every sale starts with a single customer interaction – Make it great.

Recognizing the most important person at that moment

  • Answering the Phone

  • Client check in process

  • Interviewing the Clients needs – Ask the right questions

  • ASK for the appointment

Close the sale with as much value as possible

  • Car Care Club Program
  • How to use/sell value added propositions (CCC, etc)

Correct data is EVERYTHING

  • Build shell with proper information



I became a client in 2016 and haven’t looked back since that very first day. The marketing style is so unlike anything I have done before and it works so well, it’s hard to believe. My coach worked with me to understand and FOCUS on ALL of my KPI’s, develop SOP’s and implement them. Game Changer.

Paradise Automotive